Shipping & Returns

RITUANA prepares and ships each order within five business days. Some items ship from our own studio and others from a fulfillment partner, so parts of an order may arrive separately.

Shipping

Orders shipping within the contiguous United States qualify for free shipping at $50 and above. Orders below this threshold ship at a flat rate of $7.

Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands ship via USPS at a flat rate of $11, with delivery typically within five to eight business days. We do not currently ship to Guam, American Samoa, or the Northern Mariana Islands.

Within the contiguous United States, orders arrive by tracked carrier. Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands ship via USPS only. Once shipped, you will receive a tracking number by email.

We do not ship outside of the United States at this time.

Returns & Exchanges

Due to the perishable nature of ceremonial matcha and our commitment to food safety, all matcha sales are final. We cannot accept returns or exchanges of any tea products, whether opened or unopened.

Should your order arrive damaged or defective, or should you receive an incorrect item, please contact us through our contact form within seven days of delivery, and we'll work with you to make it right.

For lost or undelivered packages, please contact us within seven days of the expected delivery date. In some cases, we may offer a replacement or refund at our discretion.

The determination of whether a product is defective rests with RITUANA, made in good faith based on the information provided.

Subscription

Subscription orders ship free within the contiguous United States. To Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands, subscription orders ship via USPS at a flat rate of $8.50. You may cancel at any time through your account. You may also skip an upcoming shipment, up to five days before that shipment. Subscription orders are billed per shipment; there are no recurring charges outside of fulfilled deliveries.

For Wholesale Partners

Once your wholesale application is approved, you will gain access to our wholesale catalog, where wholesale pricing, lead times, and order minimums are displayed. Orders are placed directly through your account.

All wholesale shipments are sent via tracked carrier with insurance and signature confirmation. Damaged or short shipments must be reported within seven days of delivery, with photographs of the outer packaging and affected goods. All wholesale sales are final; change-of-mind returns are not accepted. Orders canceled before shipment are refunded in full.

To inquire about wholesale partnership, please reach out through our wholesale form.

Sales Tax

Matcha is a non-taxable food product in California.

Contact

For any questions regarding shipping, returns, or your order, please reach us through our contact form.